POD – NHS Prescription Ordering Direct

Norfolk and Waveney ICS operate a system which supports the ordering of repeat prescriptions from some of their practices (POD)

Information for patients:

The POD is operated and controlled by Norfolk and Waveney Integrated Care System (N&WICS). Suffolk LPC is the professional representative body for community pharmacies and is not directly involved in the POD ordering process in any way, The information below is primarily intended to support our pharmacies.

If you are a patient and wish to contact the POD please CLICK HERE.

Please do not direct queries to Suffolk LPC. Thank you.

Information For Pharmacies

The POD service currently operates across some localities within the Norfolk and Waveney ICS area. Information about the service, including  a list of surgeries where the POD service is available, are listed on this N&W ICS Prescription Ordering Direct Service (POD) website.

You may wish to use the POD Leaflet and POD Poster to support your conversations with patients.

Pharmacies should use the following form if a patient is unable to order medicines directly with the POD:

Pharmacy request to order on behalf of patient_FINAL v1.0

The NHS POD is operated by N&W ICS and has dedicated call handlers, trained to take requests for repeat prescriptions.

The LPC is supportive of the system which helps to re-educate patients on medicines ordering.

Please note that this is only in the Waveney area and there is no such system in place for the rest of Suffolk.